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• Q.01Completeness
  REPONSE

  Each box contains a PACKING SLIP indicating what is in the box. It is the customer's responsibility to check the items received against the pack slip, and to notify ATOP regarding discrepancies immediately upon receipt of the equipment.
• Q.02Returns and Exchanges
  REPONSE

  Any faulty or malfunctioning equipment that we delivered should be notified to us. We will accept the return of the non working item in the same condition and packaging it was received TOTALLY FREE OF CHARGE, WE PAY FOR THE SHIPPING COST.
• Q.03Order Cancellation
  REPONSE

  Orders once placed may not be cancelled without good cause. It is our company policy not to do business with customers who cancel orders without good cause, refuse to accept delivery, do not pay as agreed or stop-pay a check written to us for payment of goods/services.
• Q.04Purchase Orders
  REPONSE

  Due to the complex nature of the networking business, we require one PO per order from our customers. No order can be processed without a PO (for amount over $5000). When the order is processed, a sales invoice is generated and faxed to the customer. It is the responsibility of the customer to insure the accuracy of the order by carefully reviewing the information on the invoice.
• Q.05Customers and Quotes
  REPONSE

  We will provide you with an accurate phone, written, fax, or e-mail quote. Quoted and actual price/availability/delivery on all equipment may slightly vary due to time elapsed between quote and purchase, market supply/demand conditions, inventory status and equipment's internal configuration. All equipment is subject to prior sale.
• Q.06Payment Terms
  REPONSE

  ATOP technology Co., ltd accept T/T in advance.